Harmony at Home Gold Standard
Standards Matter
We really care about what we do, that’s why all our Harmony at Home independently owned Branches have to demonstrate through an Audit of their processes and a test, that they meet our best practice guidelines. This includes customer service and customer care along with ensuring that the requirements as set out by the Recruitment and Employment Confederation code (REC), and the requirements of Employment Agencies as set out by the UK Government are met.
It’s a Mystery
The Audit of processes is conducted at random once a year at an unspecified time. It is followed up by our in house team of experts to evaluate and asses the results. A branch not meeting our process guidelines will need to make changes and will be re assessed, until they pass.
Compliance Matters
Along with our Audit of processes, we require all members of our team to complete a compliance test once every year. The test carries a pass mark of 80% and evaluates the branch knowledge of best recruitment practice, and how we can keep our standards of professionalism high. A branch not passing our test will need to make changes and will be re assessed, until they pass.
Seal of Approval
Each branch displaying the ‘Golden’ Harmony at Home Audited Branch Rosette 2026 has passed the Audit for the year 2026, and has shown excellence in their service level, and high levels of compliance to the REC code.
Client and Candidate Complaints
If you have a concern we encourage you to raise it directly with the Franchise Branch owner immediately. Each Franchise Branch has their own Complaints Policy, enabling them to investigate your complaint through their complaints procedure.
Please note that we are unable to accept complaints about events occurring more than a year ago and anonymous complaints.
A full disclosure will be required by the complainant.
The information given by both parties is held in accordance with Data Protection.
Harmony at Home Complaints Policy.
General Data Protection Regulation (GDPR) Compliance
As an organisation we are registered with the Information Commissioners Office (ICO), and have comprehensive policies and procedures to follow to safeguard the personal data of all our clients and work seekers in line with GDPR. All our independently owned Branches are also registered with the ICO, and have their own Data Protection policies.
Data protection Statement for Work seekers
If you have any questions about Data Protection, please contact our Data Protection Officer who will be pleased to help you.
Safeguarding Children
Harmony at Home believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects them, and have a Safeguarding and Photography Policy in place.
Harmony at Home Safeguarding Policy.
Harmony at Home Child Photography and Sharing Images Policy.
DBS Code of Practice
As an organisation using the Disclosure and Barring Service (DBS) checking service to help assess the suitability of applicants for positions of trust, Harmony at Home complies fully with the code of practice regarding the correct handling, use, storage, retention and disposal of certificates and certificate information.
It also complies fully with its obligations under the Data Protection Act 1998 and other relevant legislation pertaining to the safe handling, use, storage, retention and disposal of certificate information and has the following written policy on these matters in place.
Lone Working Policy
We have a legal duty to ensure the health, safety, and welfare of our employees and volunteers whilst at work. We are aware that staff may be working either in our offices or externally.
We take the health and safety of all Franchisees, and work seekers seriously, and whilst Franchisees and work seekers are not employees, we feel that our Lone Worker Policy provides a framework which will minimise risks as far as is reasonably practical.
