Franchisee Profile: Zoe Fearnley

I am Zoe and I own Harmony at Home Nanny Agency Somerset and Bath.  I bought the Somerset and Bath Franchise in April 2018.  I was looking for a new challenge, having been in childcare for over 27 years.  I have lived in Somerset all my life so it seemed the obvious territory to buy.  I wanted a better work life balance, having worked full time for 27 years.  After meeting Frankie for the first time it seemed an easy decision to buy the franchise, she had the same work ethic and high standards of care as me.

Harmony at Home provided me with training on how to run the Franchise which was helpful, although being a Norland Nanny myself and having had responsibilities for recruitment in a previous job, some of the information was just a reminder. The support from Frankie, Head Office and the other Franchisees is exceptional, it is always good to know that there is someone at the end of the phone when needed, it is a good network.

Zoe Fearnley, Harmony at Home Nanny Agency Somerset and Bath Owner

Harmony at Home has brought a better work life balance and means I can spend quality time with my husband and our dog. There are times that are full on but others where you can work it around your life and family. I love working for myself and meeting all my nannies and clients; making the right match is so rewarding.  I have such lovely feedback from clients saying they love the personal touch of me going to meet them. Building the relationships with the nannies and the clients is vital to making the franchise a success.

I recovered my initial investment within a year and the generated revenue is in line with my expectations, and so I recommend buying a Harmony at Home Franchise to others.