Celebrating 12 Years of Quality Childcare: Harmony at Home Nanny Agency
Date: April 29, 2016 - by Harmony at Home Head Office Team 
Harmony at Home Nanny Agency celebrated 12 years of quality childcare at the fabulous Côte Brasserie, Haywards Heath, on Thursday 21st of April. Founded in 2004, by Norland Nanny and mother of three, Frankie Gray, the company has grown to become one of the most highly-regarded childcare and nanny agencies in the business—providing the finest quality service to families across the world.
From its modest roots in Surrey, the company now boasts a flourishing network of successful branches throughout England, and overseas, as well as a dedicated Nanny Academy—providing high quality training for all professional nannies and childcare workers. The Harmony at Home brand also includes an extremely successful children’s boutique—which sells an impressive range unusual high quality toys and children’s clothes from its High Street shop in the historic village of Lindfield, West Sussex. The Harmony at Home children’s boutique is also available online.
How does Harmony at Home achieve this level of success?
“You’ve got have the right people,” says Founder and company Director, Frankie Gray. “Here at Harmony at Home, we’ve got an incredible team of highly motivated professionals, and that’s what we’re here to celebrate.”
In a ceremony, marking the culmination of the day’s events, Frankie Gray awarded prizes, within ten different categories, to the this year’s most successful members of the team. The most highly coveted award, ‘Top Franchisee 2016,’ went to Philippa Day, owner of Harmony at Home Nanny Agency Berkshire.
“Philippa works tirelessly to promote Harmony at Home,” said Frankie Gray. “She is everything we could wish for in a Franchisee. We hope that the next year brings her an equally amazing level of success.”
It’s no coincidence that Philippa was also nominated for this year’s Working Mums Top Franchisee of the Year award, which is a national competition covering a wide range of businesses.
Gold Standard of Customer Service
Frankie Gray also had an important announcement to make regarding customer service. Following an independent audit, in which all franchisees were approached by a highly demanding mystery shopper, it was revealed that every branch of the Harmony at Home network had passed with flying colours! It was therefore with great pride that Frankie Gray awarded her entire team with Gold Standard certificates for Customer Service.
At the end of the day’s events Frankie Gray launched a brand new product: the Harmony at Home Daily Childcare Diary. This new book, an essential resource for all professional nannies and childcare workers, is the latest innovation to set Harmony at Home apart from the competition. The future therefore looks bright for continued growth!
Harmony at Home Awards, 2016
- Ambassador of the Year 2016: Philippa Day | Berkshire
- Best Newcomer 2016: Melanie Haslock | Oxfordshire
- Associate of the Year 2016: Rebecca Holland*
- Top Franchise 2016: Philippa Day | Berkshire
*Jointly awarded
Harmony at Home Limited. All Rights Reserved, 2016
